/* ============================================================
   SIR WEBSTER — CHAT WIDGET STYLES
   ============================================================ */

#sirwebster-btn{
  position:fixed;bottom:24px;right:24px;z-index:9998;
  width:66px;height:66px;border-radius:50%;
  background:linear-gradient(135deg,#3A5C8F 0%,#2a4670 100%);
  color:#fff;display:flex;align-items:center;justify-content:center;
  font-size:1.7rem;cursor:pointer;
  box-shadow:0 8px 30px rgba(58,92,143,.45), 0 0 0 0 rgba(58,92,143,.4);
  transition:transform .25s ease, box-shadow .25s ease;
  animation:sirwebster-pulse 2.8s infinite;
  border:none;padding:0;-webkit-tap-highlight-color:transparent;
  font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;
}
#sirwebster-btn:hover{transform:translateY(-3px) scale(1.05);animation:none;box-shadow:0 12px 40px rgba(58,92,143,.55);}
#sirwebster-btn.open{background:linear-gradient(135deg,#2a4670 0%,#0F1B2D 100%);animation:none;}
#sirwebster-btn .badge{
  position:absolute;top:0;right:0;width:20px;height:20px;border-radius:50%;
  background:#DB1C1D;border:2px solid #fff;display:flex;align-items:center;justify-content:center;
  font-size:.65rem;font-weight:800;color:#fff;
}
#sirwebster-btn .badge.hidden{display:none;}
@keyframes sirwebster-pulse{
  0%{box-shadow:0 8px 30px rgba(58,92,143,.45), 0 0 0 0 rgba(58,92,143,.55);}
  60%{box-shadow:0 8px 30px rgba(58,92,143,.45), 0 0 0 18px rgba(58,92,143,0);}
  100%{box-shadow:0 8px 30px rgba(58,92,143,.45), 0 0 0 0 rgba(58,92,143,0);}
}
@media(max-width:640px){#sirwebster-btn{bottom:18px;right:18px;width:60px;height:60px;font-size:1.55rem;}}

#sirwebster-panel{
  position:fixed;bottom:102px;right:24px;z-index:9999;
  width:400px;max-width:calc(100vw - 48px);
  height:600px;max-height:calc(100vh - 130px);
  background:#fff;border-radius:16px;
  box-shadow:0 24px 80px rgba(15,27,45,.25);
  display:flex;flex-direction:column;overflow:hidden;
  opacity:0;visibility:hidden;transform:translateY(20px) scale(.96);
  transition:opacity .3s ease, transform .3s ease, visibility .3s;
  font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;
  border:1px solid #EEF2F7;
}
#sirwebster-panel.open{opacity:1;visibility:visible;transform:translateY(0) scale(1);}

#sirwebster-panel .sw-header{background:linear-gradient(135deg,#2a4670 0%,#3A5C8F 100%);color:#fff;padding:16px 18px;display:flex;align-items:center;gap:14px;flex-shrink:0;}
#sirwebster-panel .sw-avatar{width:46px;height:46px;border-radius:50%;background:#D4DBE5;color:#2a4670;display:flex;align-items:center;justify-content:center;font-size:1.35rem;flex-shrink:0;position:relative;border:2px solid rgba(255,255,255,.35);}
#sirwebster-panel .sw-avatar .status-dot{position:absolute;bottom:0;right:0;width:12px;height:12px;border-radius:50%;background:#25D366;border:2px solid #2a4670;}
#sirwebster-panel .sw-header-info{display:flex;flex-direction:column;line-height:1.25;flex:1;min-width:0;}
#sirwebster-panel .sw-header-info strong{font-size:1rem;font-weight:800;letter-spacing:-.2px;}
#sirwebster-panel .sw-header-info span{font-size:.72rem;color:rgba(255,255,255,.78);font-weight:500;display:flex;align-items:center;gap:6px;margin-top:2px;}
#sirwebster-panel .sw-header-info .live-dot{width:7px;height:7px;border-radius:50%;background:#25D366;animation:sw-live 1.6s infinite;}
@keyframes sw-live{0%,100%{opacity:1;}50%{opacity:.4;}}
#sirwebster-panel .sw-close{background:rgba(255,255,255,.15);border:none;color:#fff;width:36px;height:36px;border-radius:0;font-size:1.1rem;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s;flex-shrink:0;}
#sirwebster-panel .sw-close:hover{background:rgba(255,255,255,.28);}

#sirwebster-panel .sw-messages{flex:1;overflow-y:auto;padding:20px 16px;background:#f5f7fa;display:flex;flex-direction:column;gap:14px;-webkit-overflow-scrolling:touch;}
#sirwebster-panel .sw-messages::-webkit-scrollbar{width:6px;}
#sirwebster-panel .sw-messages::-webkit-scrollbar-thumb{background:#D4DBE5;border-radius:3px;}

.sw-msg{display:flex;gap:10px;max-width:90%;animation:sw-msg-in .35s ease;}
@keyframes sw-msg-in{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:translateY(0);}}
.sw-msg.bot{align-self:flex-start;}
.sw-msg.user{align-self:flex-end;flex-direction:row-reverse;}
.sw-msg .sw-bubble{padding:12px 16px;font-size:.9rem;line-height:1.55;border-radius:14px;word-wrap:break-word;}
.sw-msg.bot .sw-bubble{background:#fff;color:#0F1B2D;border-bottom-left-radius:4px;box-shadow:0 2px 8px rgba(15,27,45,.06);}
.sw-msg.user .sw-bubble{background:linear-gradient(135deg,#3A5C8F 0%,#2a4670 100%);color:#fff;border-bottom-right-radius:4px;}
.sw-msg .sw-bubble strong{font-weight:700;}
.sw-msg.bot .sw-bubble strong{color:#2a4670;}
.sw-msg.user .sw-bubble strong{color:#fff;}
.sw-msg .sw-msg-avatar{width:32px;height:32px;border-radius:50%;background:#D4DBE5;color:#2a4670;display:flex;align-items:center;justify-content:center;font-size:.95rem;flex-shrink:0;margin-top:2px;}
.sw-msg.user .sw-msg-avatar{background:#2a4670;color:#fff;}

.sw-typing{display:flex;gap:4px;padding:14px 18px;background:#fff;border-radius:14px;border-bottom-left-radius:4px;box-shadow:0 2px 8px rgba(15,27,45,.06);width:fit-content;align-self:flex-start;margin-left:42px;}
.sw-typing span{width:8px;height:8px;border-radius:50%;background:#8894a8;animation:sw-typing-bounce 1.4s infinite;}
.sw-typing span:nth-child(2){animation-delay:.2s;}
.sw-typing span:nth-child(3){animation-delay:.4s;}
@keyframes sw-typing-bounce{0%,60%,100%{transform:translateY(0);opacity:.5;}30%{transform:translateY(-6px);opacity:1;}}

.sw-dept-block{margin-top:14px;padding-top:14px;border-top:1px solid #EEF2F7;}
.sw-dept-block .sw-dept-title{font-size:.72rem;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;color:#8894a8;margin-bottom:10px;}
.sw-dept-list{display:flex;flex-direction:column;gap:8px;}
.sw-dept-btn{display:flex;align-items:center;gap:12px;padding:12px 14px;background:#f5f7fa;border:1.5px solid #EEF2F7;border-radius:10px;text-decoration:none;color:#0F1B2D;transition:background .2s, border-color .2s, transform .1s;cursor:pointer;font-family:inherit;}
.sw-dept-btn:hover{background:#fff;border-color:#3A5C8F;transform:translateX(2px);}
.sw-dept-btn:active{transform:scale(.98);}
.sw-dept-btn .sw-dept-icon{width:36px;height:36px;border-radius:8px;background:linear-gradient(135deg,#3A5C8F 0%,#2a4670 100%);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.95rem;flex-shrink:0;}
.sw-dept-btn .sw-dept-info{display:flex;flex-direction:column;line-height:1.25;min-width:0;flex:1;}
.sw-dept-btn .sw-dept-info strong{font-size:.85rem;font-weight:700;color:#0F1B2D;}
.sw-dept-btn .sw-dept-info span{font-size:.72rem;color:#8894a8;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.sw-dept-btn .sw-dept-arrow{color:#8894a8;font-size:.75rem;flex-shrink:0;}
.sw-dept-btn:hover .sw-dept-arrow{color:#3A5C8F;}

.sw-quick-replies{display:flex;flex-wrap:wrap;gap:8px;padding:0 16px 12px;background:#f5f7fa;}
.sw-quick-btn{background:#fff;border:1.5px solid #D4DBE5;color:#2a4670;padding:8px 14px;border-radius:20px;font-size:.78rem;font-weight:600;cursor:pointer;transition:background .2s, border-color .2s, transform .1s;font-family:inherit;}
.sw-quick-btn:hover{background:#2a4670;border-color:#2a4670;color:#fff;}
.sw-quick-btn:active{transform:scale(.97);}

#sirwebster-panel .sw-input-row{display:flex;gap:8px;padding:14px 16px;background:#fff;border-top:1px solid #EEF2F7;flex-shrink:0;align-items:center;}
#sirwebster-panel .sw-input{flex:1;border:1.5px solid #EEF2F7;background:#f5f7fa;border-radius:24px;padding:12px 18px;font-size:.9rem;font-family:inherit;color:#0F1B2D;outline:none;transition:border-color .2s, background .2s;min-width:0;}
#sirwebster-panel .sw-input:focus{border-color:#3A5C8F;background:#fff;}
#sirwebster-panel .sw-input::placeholder{color:#8894a8;}
#sirwebster-panel .sw-send{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#3A5C8F 0%,#2a4670 100%);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:1rem;transition:transform .2s, box-shadow .2s;flex-shrink:0;}
#sirwebster-panel .sw-send:hover{transform:scale(1.08);box-shadow:0 4px 14px rgba(58,92,143,.4);}
#sirwebster-panel .sw-send:disabled{background:#D4DBE5;cursor:not-allowed;transform:none;box-shadow:none;}

#sirwebster-panel .sw-footer{padding:6px 16px 10px;background:#fff;text-align:center;font-size:.66rem;color:#8894a8;letter-spacing:.5px;font-weight:500;}

@media(max-width:520px){
  #sirwebster-panel{bottom:88px;right:12px;left:12px;width:auto;max-width:none;height:calc(100vh - 130px);border-radius:14px;}
  #sirwebster-panel .sw-messages{padding:16px 12px;}
  #sirwebster-panel .sw-bubble{font-size:.86rem;padding:11px 14px;}
  .sw-quick-replies{padding:0 12px 10px;}
  .sw-quick-btn{font-size:.74rem;padding:7px 12px;}
  #sirwebster-panel .sw-input{padding:11px 16px;font-size:.86rem;}
  .sw-dept-btn{padding:10px 12px;}
  .sw-dept-btn .sw-dept-info strong{font-size:.8rem;}
}

/* ============================================================
   FAULT REPORT MODAL
   ============================================================ */
#sw-fault-modal{position:fixed;inset:0;z-index:10000;background:rgba(15,27,45,.55);display:none;align-items:center;justify-content:center;padding:20px;}
#sw-fault-modal.open{display:flex;}
#sw-fault-modal .sw-fault-card{background:#fff;border-radius:16px;max-width:480px;width:100%;max-height:calc(100vh - 60px);overflow-y:auto;padding:24px;font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;box-shadow:0 24px 80px rgba(15,27,45,.35);}
#sw-fault-modal .sw-fault-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px;}
#sw-fault-modal .sw-fault-head strong{font-size:1.15rem;color:#0F1B2D;}
#sw-fault-modal .sw-fault-close{background:none;border:none;font-size:1.6rem;line-height:1;color:#8894a8;cursor:pointer;padding:0 4px;}
#sw-fault-modal .sw-fault-close:hover{color:#2a4670;}
#sw-fault-modal .sw-fault-intro{font-size:.88rem;color:#4a5568;margin-bottom:16px;}
#sw-fault-modal label{display:block;font-size:.78rem;font-weight:700;color:#0F1B2D;margin-bottom:12px;letter-spacing:.3px;}
#sw-fault-modal input,#sw-fault-modal select,#sw-fault-modal textarea{
  width:100%;margin-top:6px;padding:11px 14px;border:1.5px solid #EEF2F7;background:#f5f7fa;border-radius:10px;
  font-family:inherit;font-size:.9rem;color:#0F1B2D;outline:none;transition:border-color .2s, background .2s;
}
#sw-fault-modal input:focus,#sw-fault-modal select:focus,#sw-fault-modal textarea:focus{border-color:#3A5C8F;background:#fff;}
#sw-fault-modal textarea{resize:vertical;}
#sw-fault-modal .sw-fault-actions{margin-top:8px;}
#sw-fault-modal .sw-fault-submit{
  width:100%;padding:14px;border:none;border-radius:24px;background:linear-gradient(135deg,#3A5C8F 0%,#2a4670 100%);
  color:#fff;font-weight:700;font-size:.92rem;cursor:pointer;transition:transform .2s, box-shadow .2s;font-family:inherit;
}
#sw-fault-modal .sw-fault-submit:hover{transform:translateY(-1px);box-shadow:0 8px 22px rgba(58,92,143,.35);}
#sw-fault-modal .sw-fault-submit:disabled{background:#D4DBE5;cursor:not-allowed;transform:none;box-shadow:none;}
#sw-fault-modal .sw-fault-msg{margin-top:12px;font-size:.85rem;line-height:1.5;}
#sw-fault-modal .sw-fault-msg.ok{color:#2a8a3e;}
#sw-fault-modal .sw-fault-msg.err{color:#b32d2e;}

/* ============================================================
   HOMEPAGE MASCOT — dancing, pokeable robot
   ============================================================ */

/* Wrapper — hangs from the top of the screen */
#sw-mascot{
  position:fixed;
  top:0;
  left:40px;
  z-index:9997;
  display:flex;
  flex-direction:column;
  align-items:center;
  pointer-events:none;
  transform-origin:top center;
  animation:sw-swing 4s ease-in-out infinite;
  transition:opacity .3s ease;
}
@media(max-width:900px){
  #sw-mascot{left:16px;transform:scale(.78);transform-origin:top left;}
}
@media(max-width:520px){ #sw-mascot{display:none;} }

@keyframes sw-swing{
  0%,100%{transform:rotate(-2deg);}
  50%{transform:rotate(2deg);}
}

/* Chain from the top of the screen */
#sw-mascot .sw-mascot-chain{
  width:3px;height:80px;
  background:linear-gradient(180deg,#8894a8 0%,#3A5C8F 100%);
  border-radius:2px;
  box-shadow:0 0 6px rgba(58,92,143,.4);
}

/* The body that dances */
#sw-mascot .sw-mascot-body{
  pointer-events:auto;
  cursor:pointer;
  position:relative;
  width:96px;
  user-select:none;
  transition:transform .15s ease;
  animation:sw-dance 2.4s ease-in-out infinite;
  outline:none;
}
#sw-mascot .sw-mascot-body:hover{animation-play-state:paused;}
#sw-mascot .sw-mascot-body:active{transform:scale(.94);}
#sw-mascot .sw-mascot-body:focus-visible{box-shadow:0 0 0 3px rgba(58,92,143,.5);border-radius:16px;}

@keyframes sw-dance{
  0%,100%{transform:translateY(0) rotate(0);}
  25%{transform:translateY(-6px) rotate(-3deg);}
  50%{transform:translateY(0) rotate(0);}
  75%{transform:translateY(-6px) rotate(3deg);}
}

/* Antenna */
#sw-mascot .sw-mascot-antenna{
  position:absolute;top:-22px;left:50%;
  width:3px;height:22px;margin-left:-1.5px;
  background:#8894a8;border-radius:2px;
}
#sw-mascot .sw-mascot-antenna span{
  position:absolute;top:-8px;left:50%;transform:translateX(-50%);
  width:12px;height:12px;border-radius:50%;
  background:#DB1C1D;
  box-shadow:0 0 10px rgba(219,28,29,.7);
  animation:sw-blink 1.4s infinite;
}
@keyframes sw-blink{
  0%,100%{opacity:1;box-shadow:0 0 10px rgba(219,28,29,.7);}
  50%{opacity:.4;box-shadow:0 0 4px rgba(219,28,29,.3);}
}

/* Head */
#sw-mascot .sw-mascot-head{
  position:relative;
  width:70px;height:60px;
  margin:0 auto;
  border-radius:16px;
  background:linear-gradient(160deg,#D4DBE5 0%,#a8b8cd 100%);
  box-shadow:inset 0 -4px 8px rgba(0,0,0,.12), 0 4px 12px rgba(58,92,143,.25);
  border:2px solid #3A5C8F;
}
#sw-mascot .sw-mascot-eye{
  position:absolute;top:20px;
  width:12px;height:12px;border-radius:50%;
  background:#0F1B2D;
  overflow:hidden;
}
#sw-mascot .sw-mascot-eye.left{left:14px;}
#sw-mascot .sw-mascot-eye.right{right:14px;}
#sw-mascot .sw-mascot-eye span{
  position:absolute;top:2px;left:2px;
  width:4px;height:4px;border-radius:50%;
  background:#fff;
  animation:sw-look 3s ease-in-out infinite;
}
@keyframes sw-look{
  0%,40%{transform:translate(0,0);}
  50%,70%{transform:translate(4px,1px);}
  80%,100%{transform:translate(0,0);}
}
#sw-mascot .sw-mascot-mouth{
  position:absolute;bottom:12px;left:50%;
  transform:translateX(-50%);
  width:22px;height:4px;
  background:#0F1B2D;
  border-radius:0 0 6px 6px;
  animation:sw-grin 3s ease-in-out infinite;
}
@keyframes sw-grin{
  0%,100%{width:22px;height:4px;border-radius:0 0 6px 6px;}
  50%{width:18px;height:8px;border-radius:0 0 10px 10px;}
}

/* Torso */
#sw-mascot .sw-mascot-torso{
  width:60px;height:48px;
  margin:-4px auto 0;
  border-radius:10px;
  background:linear-gradient(160deg,#3A5C8F 0%,#2a4670 100%);
  display:flex;align-items:center;justify-content:center;
  box-shadow:inset 0 -4px 8px rgba(0,0,0,.2), 0 4px 12px rgba(58,92,143,.3);
  border:2px solid #243c5c;
  color:#D4DBE5;font-size:1.1rem;
}
#sw-mascot .sw-mascot-torso i{animation:sw-bulb 2s ease-in-out infinite;}
@keyframes sw-bulb{0%,100%{opacity:.7;}50%{opacity:1;transform:scale(1.08);}}

/* Arms */
#sw-mascot .sw-mascot-arms{
  position:absolute;top:74px;left:0;right:0;
  height:40px;pointer-events:none;
}
#sw-mascot .sw-mascot-arms .arm{
  position:absolute;top:0;
  width:10px;height:40px;
  background:linear-gradient(180deg,#a8b8cd 0%,#3A5C8F 100%);
  border-radius:6px;
  border:2px solid #243c5c;
  transform-origin:top center;
}
#sw-mascot .sw-mascot-arms .arm.left{left:-4px;animation:sw-wave-left 2.4s ease-in-out infinite;}
#sw-mascot .sw-mascot-arms .arm.right{right:-4px;animation:sw-wave-right 2.4s ease-in-out infinite;}
@keyframes sw-wave-left{
  0%,100%{transform:rotate(10deg);}
  50%{transform:rotate(-20deg);}
}
@keyframes sw-wave-right{
  0%,100%{transform:rotate(-10deg);}
  50%{transform:rotate(20deg);}
}

/* Legs */
#sw-mascot .sw-mascot-legs{
  position:absolute;bottom:-24px;left:0;right:0;
  height:24px;pointer-events:none;
}
#sw-mascot .sw-mascot-legs .leg{
  position:absolute;bottom:0;
  width:12px;height:24px;
  background:linear-gradient(180deg,#3A5C8F 0%,#243c5c 100%);
  border-radius:0 0 6px 6px;
  border:2px solid #243c5c;
  transform-origin:top center;
}
#sw-mascot .sw-mascot-legs .leg.left{left:12px;animation:sw-kick-left 1.6s ease-in-out infinite;}
#sw-mascot .sw-mascot-legs .leg.right{right:12px;animation:sw-kick-right 1.6s ease-in-out infinite;}
@keyframes sw-kick-left{
  0%,100%{transform:rotate(0);}
  50%{transform:rotate(18deg);}
}
@keyframes sw-kick-right{
  0%,100%{transform:rotate(0);}
  50%{transform:rotate(-18deg);}
}

/* Speech bubble */
#sw-mascot .sw-mascot-bubble{
  position:absolute;
  top:110px;left:110px;
  background:#fff;
  color:#0F1B2D;
  padding:10px 14px;
  border-radius:14px;
  border-bottom-left-radius:4px;
  font-size:.82rem;font-weight:700;
  white-space:nowrap;
  box-shadow:0 6px 20px rgba(15,27,45,.18);
  opacity:0;
  transform:translateY(6px);
  transition:opacity .3s, transform .3s;
  pointer-events:none;
  font-family:'Inter',sans-serif;
  border:1px solid #EEF2F7;
  z-index:2;
}
#sw-mascot .sw-mascot-bubble::before{
  content:'';position:absolute;
  left:-8px;bottom:6px;
  width:0;height:0;
  border:8px solid transparent;
  border-right-color:#fff;
  border-left:0;
}
#sw-mascot .sw-mascot-bubble.show{opacity:1;transform:translateY(0);}

/* Poke jump animation */
#sw-mascot.poked .sw-mascot-body{
  animation:sw-poke-jump .6s ease;
}
@keyframes sw-poke-jump{
  0%{transform:scale(1) translateY(0) rotate(0);}
  30%{transform:scale(1.1) translateY(-14px) rotate(-8deg);}
  60%{transform:scale(.95) translateY(4px) rotate(8deg);}
  100%{transform:scale(1) translateY(0) rotate(0);}
}

/* Spin animation on poke */
#sw-mascot.spinning .sw-mascot-body{
  animation:sw-poke-spin .8s ease;
}
@keyframes sw-poke-spin{
  0%{transform:rotate(0);}
  50%{transform:rotate(360deg);}
  100%{transform:rotate(720deg);}
}